Mum with multiple sclerosis ‘stranded at bus stop TWICE because mums with buggies wouldn’t move for her wheelchair’ – The Sun

A MUM who suffers from Multiple Sclerosis claims she was twice left stranded at a bus stop – because mothers with buggies wouldn't make way for her wheelchair.

Disabled Karen Wintle said pushchairs took up all the space on both buses – and claims the driver refused to ask the mums to move.

Now Karen is now calling for more provision for disabled bus users in Stoke on Trent.

The 58-year-old regularly travels from her home on Irene Avenue, in Tunstall to Cobridge via the First Potteries number three service, reports Stoke on Trent Live.

She told the news site: “I’m glad I don’t have to use the bus more often. I can’t catch the bus outside my own home because the cars block the road and the bus can’t get close enough to the pavement.

More needs to be done. There is a space but the drivers don’t want to do anything to move someone if they have a pushchair

“I have to catch the bus just before Tunstall Park so my son has to push me there because the services have changed – it used to go straight to Hanley.

“I can usually get to the dentist okay but when I try to get home there will be pushchairs in the wheelchair bay and the young mums won't move them.

“More needs to be done. There is a space but the drivers don’t want to do anything to move someone if they have a pushchair.”

In 2017, a Supreme Court ruling stated that pushchairs "need to be on buses too’" but drivers should help accommodate wheelchair users.

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Head of operations at First Potteries  said the company "recognises how important it is that bus services are accessible for all bus users".

She told the site: "If other passengers are occupying the wheelchair space at a time when a wheelchair user wants to board a bus, and the bus is not full, our policy is to ask them in the strongest but most polite terms, if they would vacate the area to allow access into the wheelchair space.

"If they do not move and that refusal is unreasonable, we will tell them that they are required to move from the space, and the driver will consider taking other action such as refusing to move off from the stop until the situation is resolved.”

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