TSB'S website and app have gone down leaving thousands of customers locked out of their bank accounts.
Complaints tracker Downdetector first saw a spike in the number of people reporting issues with the bank at around midday today and the problems have continued to rumble on.
The problems are affecting customers all across the UK, including Dundee, Glasgow, Nottingham and London.
The crash comes as millions of Brits are relying on online banking services to access their cash while abiding by the government's stay at home coronavirus restrictions.
The bank's social media team have been replying to customers on Twitter: "We’re aware customers are currently experiencing problems across our mobile app and Internet Banking.
"We're working to solve this as soon as possible and apologise for any inconvenience caused."
What to do if you can’t access your money
If you can’t access your money and you need to urgently, here’s what to do:
- Visit your local branch as soon as you can.
- If you can't get there, or it is closed, call your bank and ask for its guidance on what to do.
- If the bank’s phone services are also down or busy, try contacting your bank on social media to ask what to do. But remember: don’t ever share your account details over social media.
- Try to do this on the day the problem arises so you can show you made every attempt to solve the issue.
- If you still can't access your money, begin gathering evidence for a complaint.
TSB, which has 3.8million current account holders, has confirmed it is experiencing "intermittent" issues with internet and mobile banking on its service status page.
It also warns customers that it "anticipates increased waiting times" for its online chat service as account holders rush to get the service restored.
App users say they are being greeted with an error message when they try to access their accounts.
The message reads: "We weren't able to do that. Bad Request."
Angry customers have taken to Twitter to share their frustration at being locked out of their accounts.
One person wrote: "@TSB down again?? Can't access my account. Seriously need to change banks."
Another said: "Please resolve this, it's causing such an inconvenience. I need to transfer money but can't log on mobile or desktop platforms."
"@TSB Is internet banking down?" Benjamin wrote. "No chance of speaking to anyone.
"Phone lines a disgrace. Can't access my money. Can't get to a branch. Can't pay my bills."
Jo wrote: "Oh, what a surprise! TSB got technical issues yet again. No browser access, no app access… Fed up to the back teeth doesn't cut it!
TSB last crashed in November, when it locked customers out of their bank accounts on payday.
Customers can see if there are any issues with TSB's services by checking its dedicated page on its website.
Here, you can find out what services have been affected, including mobile, online, telephone banking and card payments.
According to the web page, telephone and branch banking are all currently available.
Banks are allowed to stay open during the current coronavirus lockdown because they are considered an essential service.
While TSB is open, some branches are operating reduced opening hours, and customers will have to abide by social distancing rules.
Banks don't have to pay out compensation to customers if there has been a drop in service, unlike telecoms companies.
You may, however, be entitled to some money back depending on how much the service disruption has affected you.
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To make a claim, you'll need to present evidence of how the outage negatively affected you, including any extra costs incurred, such as late payment charges.
Make a note of when you were unable to access the services and the names of anyone you spoke to about resolving the issue – record-keeping will strengthen your case.
You can find more details about how to complain to TSB on its website.
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